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Thank you for Joining!

Welcome gift below!

Welcome to the flock—we’re so happy you’re taking this wonderful yarny adventure with us! While you wait for your first crate to arrive (it should be on its way soon) read on to claim your welcome gift, learn how your subscription works, how to get the most out of all the member perks on our site, and where to hang out with our online community! Below you will find info on:

Table of Contents

(Click on the heading of a section below to jump right to that section)

 

  1. Welcome Gift: Get a past Sock Knit & Crochet Crate at an incredible introductory only price!
  2. Member Central Discounts: As an Active Subscription Member, you get 30% off everything in the Member Central section of the shop all month long.
  3. Exclusive Double Down Discounts: an extra discount each month for those who want to "double down" on the limited-run yarn for the month
  4. Stash Points: Overview of our rewards points program
  5. Referral Program: Get a free month of KnitCrate for every friend you refer
  6. How to Skip a Month: Traveling or not a big fan of a colorways coming up the next month? No problem. You can skip any time.
  7. How to Swap Color Vibes: Switch up your color vibes from one month to the next!
  8. How to Contact Customer Service: Need help? Here's how to reach us.
  9. How to Cancel Your Subscription: If you need to cancel your subscripton for a bit, here's how to do it.
  10. Connect with our amazing online communities: Our communities are full of yarn lovers and makers just like you. Here is where our community of makers hangs out. Come on in. All are welcome!
  11. Important monthly schedule: Detail of when all the important things happen each month so you know when to be on the look out.

1. Welcome Gift

We want you to get a feel for all the awesome things that come with your KnitCrate membership. What better way to do that than with a little welcome gift, a mystery past Sock Knit & Crochet Club Crate. Each crate contains a knit and crochet sock pattern, a luxury skein to complete one pair of socks, and a notion/extra, with a combined value of at least $35-$40. Sock Crates typically go for $24.99, but you can get one today for just $14.99 + S&H when you use the code WelcomeToTheFlock at checkout. Grab yours here!

2. Member Central Discounts

What is this Member Central thing all about? Glad you asked! As an active member (aka you are actively subscribed to one of our monthly clubs), you get 30% off all the limited-run colorways located in the Member Central area of the shop. This members' only area is not accessible publicly. You can only access it through your KnitCrate Account.

Important: You need to be logged into your account for the discounted pricing to automatically reflect on the products.

The screen below shows the non-member retail price before you are logged into your account:

The screen shot below shows your discounted member's only pricing after you are logged into your account:

To access Member Central, first log into your account:

Once logged in, click on Member Central link, and you get taken to the Member Central section of the shop.

3. Double Down Discounts

In addition to Member Central discounts that you have access to all month long, members who are receiving a physical crate that month will also receive an exclusive Double Down code in their pattern booklets and via email. This Double Down code allows you to "double down" on the month's yarns. The % off and the code itself changes from month to month, so be on the lookout for the code's arrival in your inbox or pattern Inspirations Booklet. Keep in mind that Double Down codes can be stacked on top of your Member Central discounts, bringing overall member savings to 50-75% off retail.

Members who stay subscribed from a previous month also get an exclusive early access period of about 10 days to use Double Down codes before access is open to the community at large.

4. Stash Points

It's easy! You earn 1 point for every dollar you spend in our online store (e.g., kits, yarn). For every 100 points you earn, you can redeem a coupon for $5 off an order in our online store. You can also save your points to get $10 off for 200 points, $25 off for 500 points, $30 off for 600 points or $100 off for 2,000 points. To earn points, you must have an active monthly subscription with a user account. Each time you make a purchase, you should be logged in with your email address and password to collect your points. Points are deposited once your order is fulfilled.

There are two different types of coupons that you can redeem to discount your orders: a) Redeem a shop coupon to get discounts on your one time shop purchases (ex: $5 off shop coupon); or b) Redeem a subscription coupon to get a discount off your monthly subscription's upcoming month (ex: $5 off subscription coupon).

To redeem points, log into your account. Once logged into your account, click on Stash Points button left of your page.

Your Stash Points portal will open up so you can redeem available points.

5. Referral Program

Refer your friends by sharing your unique link inside your Stash Points portal and give your yarn-loving friends their 1st at half off. For every friend you refer who signs up to a subscription, you get a free month of a KnitCrate subscription!

Scroll to the bottom your Stash Points Portal to access your unique referral link. You can copy and paste it, or share via Facebook, Twitter or email.

6. How to Skip a Month

Traveling? Need some time to catch up on projects? Not feeling the upcoming colorways? No problem. You can skip the upcoming month right from your account. Your subscription will automatically resume the following month. For example, assming it is January 10th today, and you go into your account and skip, you will be skipping your Feb subscription. You will automatically resume your subscription on March 1st.

Click on "Subscriptions" within your account and then click the "Skip" button on the right hand side.

7. How to Swap Color Vibes

Our Knit & Crochet Club and Sock Knit & Crochet Club have 4 color vibe options each: Chill Out, Energize Me, All Natual or Anything Goes. Between the 15th and 28th of each month, you have the opportunity to go into your account and swap to another vibe for the upcoming month.

Click on "Subscriptions" within your account and then click the "Swap" button on the right hand side.

You are taken to the swapping page, where you can select the Color Vibe you would like to swap to.

8. How to Contact Customer Service

Need help with something or have a question, you can reach us by filling out this contact form.

9. How to Cancel a Subscription

Need to cancel one of your subscriptions? No problem! You can cancel anytime right from within your account.

Click on "Subscriptions" within your account and then click the "Edit" button on the right hand side.

On the next page, click the Cancel button under the product image.

10. Connect with our Online Communities

Want to chat with other yarn lovers and crafters, join our monthly make-alongs, or needs some tips on a hard-to-master stitch? Our vibrant community of makers is here for you! Check out our communities on Ravelry and Facebook! Be sure to step in and say hello!

11. Important Monthly Schedule

Below is an overall schedule of important monthly events!

 

  • 1st of the Month: Monthly renewal charge for the new month's subscription
  • 1st of the Month: Full Reveal of limited-run Colorways and Projects for the new month
  • Between the 10th and 15th of the Month: Shipping of crates begins
  • Between the 10th and 20th: Double Down Early Access discounts available for recurring customers only (make sure you are on our mailing list to receive access codes)
  • Mid month: Early Preview of next month's colorways via email and on the blog
  • 15th of the Month: Swapping window opens to change color vibes
  • 20th of the Month: Double Down discounts opens up for general community
  • 28th of the Month: Swapping window closes
  • All month long: Fun with our online communities, Member Central Discounts, Stash Points, and crafting!